Payment method

Each client has their own preferences, which is why we offer several payment methods to make the rental process not only easy but also comfortable for you.

• Bank card in the sales office: Visa, Mastercard
• Online via the website: Visa, Mastercard
• Cash in the sales office

Payment methods enabled

Payment for booking a car through the website is paid in the amount of 30% of the total cost of the order, rounded to the nearest ten integers.
This means that if the total amount of the order, including all options and additional services, is 210 euros, then the amount for payment on the site in the amount of 30%, rounded to the nearest ten, is 60 euros.
This means that if the total amount of the order, including all options and additional services, is 220 euros, then the amount for payment on the site in the amount of 30%, rounded to the nearest ten, is 70 euros.

Payment for products in our online store can be made in one of the following ways: by payment cards - VISA, Maestro or MasterCard that support online payments. Payment by card is carried out in cooperation with AllSecure doo and Hipotekarna Banka AD Podgorica and is carried out in a secure and certified manner through the AllSecure Paymet Gateway, by simply entering payment card data.

After entering your card details and confirming the payment, the bank authorizes the transaction and the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available to you for any other purpose.

The transaction will be completed and the amount will be deducted from your account only when the products are prepared for transport and handed over to the courier service. In the event that the payment is not completed, or the amount is not deducted from your account within 14 days of accepting your order, that order will be canceled and deleted. After the 14-day period has expired, the funds reserved in your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.

Check with the bank that issued your card to see if your card supports online payments.

Data protection during payment

When entering payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card details available to the merchant.

3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchases. Customers' payment card numbers are not stored on the merchant's system and the entry itself is protected by SSL data encryption.

PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security for merchants and customers. Since 2005, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for the processing, storage and transmission of sensitive card data. PCI Standards protect sensitive cardholder data throughout the entire payment process: from the moment the data is entered at the merchant's point of sale, during communications between the merchant and the relevant banks and card organizations, as well as the subsequent storage of this data.

Refund

In the event of a refund to a customer who previously paid with a payment card, in part or in full, regardless of the reason for the refund, the refund will be made exclusively via the same VISA, Maestro or MasterCard card that was used for payment. This means that our bank will, at our request, refund the funds to the cardholder's account.

Payment Conversion Statement

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

Complaint Procedure

Products sold through our online store come with all legally required documentation, including manufacturer warranty certificates. If you need to file a complaint regarding the quality of a specific item, we will fulfill all legally defined obligations as a seller, just as if you had purchased the product in a physical store.

Products covered by the manufacturer's warranty are sold with the manufacturer’s warranty extended to the Buyer. The complaint procedure is initiated at the request of the buyer by filling out the Product Quality Complaint Request.

If you wish to start the complaint process, please contact us via email at admin@sunriocarrental.com or phone +382 69 413 797 so that we can send you this request form.

The company DOO LUX SUNRIOR, PIB: 03346994 assumes no responsibility for buyer errors, incorrectly purchased products, or any other mistakes related to your purchasing actions on the website. If you encounter any issues while purchasing products on the website or have not received the purchased product, please contact customer service (contact details), and we will make every effort to resolve the issue so that you receive your purchased product.

If a product you purchased is defective or does not function properly for any reason, please contact our customer service (contact details) and refer to the warranty certificate for details on the warranty and complaint procedure.

Right to Refund or Product Exchange

In case of contract withdrawal, the consumer has the right to a refund or an exchange for another product. The amount will be refunded to the buyer upon receipt of the product and after verifying that the returned product is undamaged and in proper condition.